Practical guide
Immigration help: use NIA 12367 for official questions
A live official route beats a static immigration guide.
Shanghai’s municipal portal describes China Immigration Service Hotline 12367 as an integrated channel for immigration-administration inquiries and suggestions. It reports multilingual phone support and Chinese-and-English online consultation through the NIA 12367 app or official mini-program. Use it for current immigration procedure questions.
A clear next step
- Use 12367 for the immigration-administration question you actually have.
- Follow the official prompts to select a supported language.
- For online consultation, use the current NIA 12367 app or official WeChat/Alipay mini-program.
Sources & verification
Last verified
- Official government guidance 12367 immigration-information channel · multilingual phone support · official app and mini-program consultation