Practical guide
Beijing 12345 Online: ask for help in your preferred language
Use the municipal feedback channel when a city-service question needs an official route rather than guesswork.
Beijing’s municipal government says foreign visitors can submit questions, requests or suggestions through the 12345 Online section of the International Web Portal of Beijing. The service supports 10 listed languages and routes submissions into the city’s Swift Response to Public Complaints workflow. It is also accessible through the English versions of GO BEIJING and the Jingtong app. Use emergency dispatch, not an online request, for an active emergency.
A clear next step
- Open 12345 Online through Beijing’s International Web Portal, GO BEIJING or the English Jingtong app.
- Describe the city-service issue or question clearly and submit it in a supported language.
- For an active emergency, call the relevant emergency service instead of waiting for an online response.
Sources & verification
Last verified
- Beijing service ecosystem for international visitors — Beijing Municipal Government 12345 Online is available through the International Web Portal · listed language support and feedback workflow · GO BEIJING and Jingtong access routes
Continue planning